Case Study: CommunityAmerica Credit Union achieves 4x ROI with Pindrop

CommunityAmerica Credit Union achieves 4x ROI and prevents $570,000 in fraud with Pindrop

CommunityAmerica Credit Union, a credit union serving the Kansas City area, faced evolving security challenges and a spike in call volume. They sought to prevent unauthorized access and account takeover while mitigating fraud loss and improving member service. To address this, they partnered with Pindrop and implemented their Protect and Passport authentication services.

Pindrop's solutions provided passive member verification and predictive fraud analysis. The implementation resulted in CommunityAmerica preventing over $570,000 in fraud exposure, removing 115 seconds from total call times, and significantly reducing knowledge-based authentication questions. These improvements led to a 4x return on investment for CommunityAmerica Credit Union through a combination of fraud loss avoidance and operational savings.

CommunityAmerica Credit Union