Case Study: Siemens achieves faster, more accurate service quoting with Pierce Washington CPQ

Siemens standardizes global service quoting with Pierce Washington, enabling 20-group collaboration

Siemens Energy Services, a division of Siemens, faced a challenge in standardizing its global service quoting processes to better understand project profitability. Their legacy Lotus Notes database created a bottleneck, as up to 20 different groups had to manually collaborate via email to assemble a quote, leading to errors and delays. To address this, Siemens partnered with vendor Pierce Washington to implement a Configure Price Quote (CPQ) solution.

Pierce Washington implemented CPQ globally, enabling the grouping of services by geography, installation group, or service line. The solution's workflow was extended to allow multiple teams to collaborate on a single quote simultaneously. This resulted in more timely and accurate service responses, faster quote turnaround, and improved customer satisfaction. Integrations also enabled better tracking of true job performance and historical customer information, removing the previous manual processes.

Siemens