Case Study: FFF Enterprises achieves an eBusiness roadmap to boost online revenue and cut costs with Pierce Washington

New Revenue Roadmap Unfolding New Paths To Revenue

FFF Enterprises, the nation’s leading supplier of critical-care biopharmaceuticals, plasma products, and vaccines, faced rising pressure to grow online sales, scale technology for new B2C opportunities, and eliminate inefficient, phone- and fax-based order processes. Pierce Washington was engaged to address these challenges, delivering eCommerce consulting and a two-week, fixed-price eBusiness Roadmap to define a scalable web sales and support strategy.

Pierce Washington conducted stakeholder interviews, mapped the “as‑is” and “to‑be” states, and produced a documented roadmap and decision framework that aligned business and IT. The engagement produced clear outcomes: alignment across stakeholders, documented artifacts for execution, and a plan to rationalize three separate eCommerce sites—enabling FFF Enterprises to shift orders online, redeploy CSRs into revenue-generating roles, pursue B2C revenue, and reduce ongoing development and support costs.

FFF Enterprises

Bob Coates

VP of Technology