Case Study: McKesson streamlines quoting and project setup with Pierce Washington CPQ

McKesson automates quotes for up to 20 locations with Pierce Washington

McKesson's Medical Imaging Division faced significant challenges with its outdated, Excel-based quoting tool, which led to slow turnaround times and error-prone proposals. To address this, they partnered with vendor Pierce Washington to implement a Configure, Price, Quote (CPQ) solution. The goal was to streamline the complex quoting process for their six product lines, enforce compatibility rules, and eliminate reliance on tribal knowledge.

Pierce Washington implemented a CPQ system that was integrated with McKesson's front and back office applications, including a full quote-to-order conversion into SAP. This solution automated the project setup process, dramatically improving its speed and accuracy. As a result, McKesson achieved greatly improved overall efficiency and customer satisfaction.

McKesson