Case Study: CDK Global achieves improved corporate governance and faster, error‑free quoting with Pierce Washington's Oracle CPQ implementation

Improved Corporate Governance with Oracle CPQ

CDK Global, which provides integrated technology solutions to over 27,000 dealers worldwide, struggled with poor control over its sales quoting: reps could select unfulfillable product combinations, bypass discount approvals, and edit contract language without legal sign-off. PIERCE WASHINGTON SYSTEMS INTEGRATION was engaged to address these governance and compliance gaps using Oracle CPQ as the quoting solution.

PIERCE WASHINGTON SYSTEMS INTEGRATION replaced Microsoft NAVISION with Oracle CPQ, enforcing valid product combinations, automating pricing and approvals, and rolling out integrations to DocuWare and e-signature. The solution produced faster, more accurate quotes, eliminated quoting errors and unauthorized discounts, established traceable approval workflows, and created a unified global quoting platform for consistent branding and contracts.

CDK Global