Case Study: Illumina streamlines quoting and advances lead-to-cash automation with Pierce Washington and BigMachines

Illumina streamlines quoting and cuts errors with Pierce Washington

Illumina, a rapidly growing company focused on driving down the cost of gene sequencing, needed to automate its manual sales quoting process to support its scaling revenue. Their complex, configurable products created challenges including potential lost revenue, pricing errors, and an inefficient process. Illumina engaged vendor Pierce Washington to project manage the implementation of BigMachines to address these issues.

Pierce Washington successfully delivered the BigMachines implementation on time and on budget, working closely with the professional services team. The solution dramatically streamlined quoting and reduced contracting errors while increasing compliance. As a result of this success, Illumina re-engaged Pierce Washington for the next project phase to automate the entire lead-to-cash process.

Illumina