Case Study: Hyster-Yale improves quoting, forecasting, and pipeline management with Pierce Washington's Salesforce-integrated CPQ

Hyster-Yale rolls out CPQ to 3,500 users globally with Pierce Washington

The customer, Hyster-Yale, needed to replace a legacy quoting tool that had performance and maintenance issues. Their challenge was to find a solution that could support complex truck configurations and dealer add-ons while also integrating with Salesforce to improve forecasting and pipeline management. Vendor Pierce Washington implemented a CPQ solution to address this.

Pierce Washington provided a global CPQ quoting tool integrated with Salesforce. This solution enabled dealers to generate proposals, request special pricing, and submit orders, which improved efficiency and accuracy for sales reps. The results included a rollout to 1000 internal reps and 2500 dealers globally, allowing them to configure and quote without intervention. The integration led to improved forecasting and a complete quote-to-order process, significantly increasing customer satisfaction.

Hyster-Yale