Case Study: Life Technologies achieves site stability and eCommerce expansion with Pierce Washington

Curing Site Stability for Healthier Sales

Life Technologies, a global life‑sciences company with over $3 billion in revenue that sells 50,000 products to 75,000 customers in 150+ countries, was experiencing site stability problems that threatened nearly a third of its revenue generated through its eCommerce channel. With a complex stack that included SalesForce Sales Cloud and Apache Web Server and data flowing across multiple third‑party applications, downtime and slowdowns were degrading the customer experience and blocking planned expansion of web sales.

Pierce Washington engaged with Life Technologies to diagnose root causes, implement a corrective action plan, and deliver automated reporting and analytics to proactively monitor the eBusiness channel. Pierce Washington’s work dramatically improved site stability and customer satisfaction, provided a best‑practices library and documentation for ongoing maintenance, and enabled Life Technologies to resume its web revenue growth plans while reducing the risk of lost sales.

Life Technologies

Abe Lietz

Chief Architect