Case Study: CDK Global improves quoting control and approval governance with Pierce Washington CPQ

CDK Global speeds quoting and eliminates costly change orders with Pierce Washington

CDK Global faced a challenge with a lack of control in its sales process, where sales representatives could quote invalid product combinations leading to expensive change orders and bypass required discount and contract approvals. To address this, the company partnered with vendor Pierce Washington to implement a CPQ solution.

Pierce Washington replaced the existing order management system with CPQ, which enforced valid product selection and leveraged an integrated approvals engine to ensure all discounts and contract changes were properly reviewed. This solution provided CDK Global with faster quoting, eliminated errors through proper governance, ensured traceable approvals, and created a unified global quoting platform for accuracy.

CDK Global