Case Study: Anja Jones Translations (AJT) achieves scalable growth and streamlined workflows with Phrase Localization Platform

AJT - Customer Case Study

Anja Jones Translations (AJT) is a UK boutique language-service provider founded in 2010 that grew from a one-person freelance operation into an agency with 11 full-time staff and more than 100 freelance translators. Rapid expansion created three core challenges—people (recruitment, HR and changing leadership roles), processes (formalizing workflows and choosing scalable CAT tools) and profit (controlling overheads, forecasting cashflow and protecting margins) while maintaining ethical pay and quality.

AJT tackled these issues by hiring in-house project managers and translators, mapping and formalizing processes, using external HR/compliance support, and adopting accessible CAT tooling (Memsource) alongside disciplined cashflow forecasting and overhead control. As a result the company now handles larger volumes more efficiently, sustains profitable, ethical rates, and has built the resilience and flexibility to adapt to business shocks.

AJT

Anja Jones

Managing Director