Case Study: SpanSet Australia Limited achieves faster sales insights, improved customer retention and 30x ROI with Phocas

SpanSet scales new heights with Phocas

SpanSet, an international maker of advanced lifting, lashing and personal safety systems, needed a more comprehensive way to manage a complex sales environment of thousands of products and customers. Their existing SAGE reports were slow and manual—taking hours to extract and massage in Excel—making it difficult to analyze sales, customer trends and rep performance.

They implemented Phocas business intelligence with quick, low-fuss support, giving instant, user-friendly access to sales and purchasing data and clearer rep accountability. Within months SpanSet identified and reactivated lost customers, implemented strategies that rebuilt substantial revenue, reduced supply costs, removed the need for pre-meeting reporting, and expect roughly a 30× return on investment in the first year.

Spanset Australia Limited

Gary Gill

General Manager