Case Study: Mercury Lighting achieves actionable customer insights and daily profitability visibility with Phocas

Phocas illuminates customer relationships for Mercury Lighting

Mercury Lighting, Canada’s largest independent lighting solutions provider with nearly 9,000 products, needed a better way to turn its SAP Business One data into actionable insight. As markets and buying behaviours changed, the company’s monthly, labor-intensive reports weren’t enough—Mercury needed accurate, timely reporting for salespeople, daily visibility into profitability by rep, and a way to evaluate and vet supplier performance.

By adopting Phocas analytics, Mercury can mine its ERP data to answer the “why” and “how,” giving intuitive, actionable reports that reveal who is selling what and profit performance on a daily basis. The result is more data-driven decision making, improved accountability and measurement of supplier programs, and the ability to share performance data with vendors to drive product growth and better outcomes.

Mercury Lighting

Eric Tordjman

Owner