Case Study: Crescent Electric Supply Company achieves faster reporting and real-time business intelligence with Phocas

Phocas delivering insights for Crescent Electric Supply

Crescent Electric Supply Company is one of the largest independent distributors of electrical supplies in the U.S., operating 140 branches and a system-wide inventory of over $120 million. Before 2015, a small central team spent three days each month producing Excel-based canned reports, creating bottlenecks, overused macros and no real-time access for branch managers—requests for analytics had to go through the data department, limiting timely decision-making.

Crescent implemented Phocas business intelligence alongside its Epicor Eclipse ERP to give district and branch managers self-service dashboards, real-time data and subscribed reports. Today more than 1,000 users access integrated ERP and CRM data in Phocas, reducing time spent on canned reporting, surfacing data errors, and enabling managers to quickly identify operational opportunities and manage their businesses more effectively.

Crescent Electric Supply Company

Bo Anderson

Business Intelligence Analyst