Case Study: Insco strengthens revenue and customer insight with Phocas Analytics

Insco manages 37 branches with Phocas data analytics

Insco, a wholesale HVAC/R distributor, faced growing competition and relied on a legacy custom system and complex SQL-based tools for data analysis. This made it difficult for staff without technical skills to access timely insights, slowing decision-making. To address this, Insco implemented the Epicor Data Analytics (EDA) solution powered by the vendor Phocas.

The solution provided easy-to-use dashboards and analytics tools from Phocas, enabling team members across roles to independently explore data and answer business questions. This improved visibility into sales performance and customer buying habits. As a result, Insco strengthened customer relationships, saved money by better evaluating business ventures, and empowered its sales and management teams with faster, data-driven insights.

Insco