Case Study: Hayley Group achieves real-time data-driven customer service excellence with Phocas

Hayley Group cuts down trader turnover from 20% to 10% with Phocas

Hayley Group, a leading UK industrial components distributor, faced challenges with slow and rigid data reporting from their Infor ERP system. This created bottlenecks, consumed significant IT resources, and hindered timely decision-making across their branches. To address this, they partnered with vendor Phocas to implement its analytics platform.

The solution from Phocas integrated data into a user-friendly, self-service system, providing real-time insights for sales, purchasing, and inventory management. The vendor later added its Rebates and CRM modules to form a complete platform. This empowered employees at all levels, streamlined rebate management, and optimized customer engagement. The results included a measurable business improvement, such as one branch using Phocas to reduce the impact of down traders from 20% to 10% of turnover. Phocas became an indispensable tool for driving success and is now a key metric in the company's internal awards.

Hayley Group