Case Study: Equipment Controls Company achieves doubling of business and improved customer responsiveness with Phocas

Equipment Controls takes personalized approach to keep business moving

Equipment Controls Company (ECCO) is a 55-year-old supplier of natural gas measurement and control products serving utility and non-utility customers across the U.S., with utility customers in 10 southeastern states. Faced with the disruption of COVID-19 and the ongoing need to deliver highly technical products with hands-on support, ECCO needed reliable, organized data to understand sales drivers, maintain close customer engagement, and quickly respond to changing conditions.

ECCO implemented Phocas BI (integrated with their Epicor Eclipse ERP) to centralize dashboards and drill into bids, orders, backlog, margins and customer data daily. The insight enabled faster problem-solving and personalized outreach during the pandemic; staff now routinely consult Phocas, and the company exceeded its growth target—doubling the business in four years—while preserving strong customer relationships and service levels.

Equipment Controls Company

Tod Bradley

Chief Operating Officer