Case Study: Bunzl Safety achieves better stock visibility and demand management with Phocas

Bunzl Safety relies on its data in Phocas to satisfy intense demand for its personal protective products during COVID-19

Bunzl Safety, a supplier of personal protective equipment, faced unprecedented demand during COVID-19, especially across its respiratory, head, face, eye, and hand protection lines. With heavy reliance on imports from China and strong sales into the mining sector, the company needed better visibility to manage stock, meet customer commitments, and avoid shortages. It used Phocas data and dashboards to help track what stock was needed, when it was needed, and when it would arrive.

Phocas helped Bunzl Safety build a “Stock Availability Report” and gave managers, sales teams, purchasing, and operations access to key data in one screen, drawn from its Pronto ERP system. As a result, the business improved stock ordering and management, predicted customer buying patterns, identified key customers and shortages, and communicated fulfilment timelines more accurately. The measurable impact was better control during a period of intense demand, with Phocas described as “super critical” and invaluable for maintaining fulfilment and customer satisfaction.

Bunzl Safety

Fadia Chidiac

Finance Director