Case Study: Gateway Supply Co. achieves actionable business insight and improved margins with Phocas

Accurate data eliminates guesswork from business planning

Gateway Supply Company, a Columbia, South Carolina–based plumbing supplier with 14 locations, a central warehouse and over 18,000 SKUs, needed a single, actionable view of sales, inventory, receivables and general ledger to maintain inventory availability and superior customer service. Their previous BI tool required heavy IT involvement and didn’t provide the speed or flexibility to diagnose issues and drive change.

Gateway implemented Phocas BI (integrated with their Epicor Eclipse ERP) across the business, giving managers fast, self-service reports and dashboards to drill into problems and take action. The solution reduced reliance on IT, enabled benchmarking and better decision-making, and delivered measurable ROI—most notably a 0.75% improvement in margins after deploying a fiscal reporting module—while improving operational visibility and efficiency.

Gateway Supply Co.

Chris Williams

President