Case Study: Eddy Group achieves real-time data visibility and faster decision-making with Phocas

Modernizing 130 years of success at Eddy Group with Phocas

Eddy Group, a 130-year-old family-owned wholesaler distributor serving construction, HVAC, plumbing, and electrical customers across Canada’s Maritime provinces, needed better access to accurate performance data to modernize operations and support faster customer service. The company struggled with time-consuming report requests and limited visibility into sales, inventory, and customer information, making it harder for teams to act quickly in a competitive market.

Phocas implemented Phocas Analytics and Budgets & Forecasts integrated with Eddy Group’s Klipboard ERP, giving purchasing and sales teams real-time access to data through intuitive dashboards and shared reporting. The result was faster issue resolution, including finding an order-entry mistake within minutes, reduced reliance on IT, and improved confidence in data accuracy; Eddy Group also reported that Phocas AI is helping staff find insights more quickly and support customers more effectively.

Eddy Group

Krystyna LeBlanc

CIO and Director of eCommerce and Marketing