Case Study: Virgin Media reduces re-rating time and costs with PhixFlow

Virgin Media - Customer Case Study

Virgin Media, the UK's largest cable broadband provider, needed to reduce the high costs and slow turnaround time of several weeks associated with its outsourced call re-rating solution. To address this challenge, they enlisted PhixFlow and its Low-Code Application Development Platform to bring the process in-house.

PhixFlow configured a solution that connected directly to Virgin Media's billing systems, allowing it to apply real-time, up-to-date rating rules to call data records. This provided penny-perfect re-rating and enabled users to process analyses in a few days instead of weeks. The PhixFlow solution, delivered in under three months, reduced re-rating costs to less than 10% of the previous external charges.

Virgin Media