Case Study: Virgin Media consolidates multiple billing systems with PhixFlow

Virgin Media - Customer Case Study

Virgin Media, one of the UK’s largest cable broadband providers, faced a significant challenge in consolidating multiple legacy billing systems after its formation through a merger. With systems from NTL and Telewest becoming outdated and error-prone, they needed a standardised, centralised solution to eliminate billing inconsistencies and avoid business disruption. They partnered with PhixFlow to manage this complex data migration.

PhixFlow implemented a meticulous solution, choosing to build a custom load mechanism that utilized the target system's API to ensure data integrity. Their process involved extensive data mapping, transformation, and validation, with a focus on capturing and reporting errors. After resolving data quality issues and performing successful dry runs, PhixFlow completed the migrations with a 99.4% success rate, seamlessly transferring historical billing data and ensuring a smooth transition for the customer.

Virgin Media