Case Study: Educational Services Support Company achieves high-volume hiring at scale and faster candidate conversion with Phenom

Volume, Velocity & Value How This Education Leader Hires At Scale

Educational Services Support Company, a global education leader with 26,000+ employees using Workday, faced post‑pandemic attrition and poor candidate traction because it lacked a standalone career site and robust candidate tracking. They selected Phenom to rebuild their TA stack, implementing a Phenom-powered career site/CMS and Talent CRM to improve SEO, lead capture, and visibility into candidate behavior.

Phenom delivered a new career site, CMS, Talent CRM, high‑volume hiring workflows and an Alumni Network, enabling faster screening, automated journeys, and better recruiter organization. The results include a 3‑point increase in job satisfaction, a 96% increase in completed applications, a 93% rise in chatbot‑generated leads, a 2.5‑minute average from lead capture to interview schedule, and 20% of alumni creating accounts at launch — giving the team time back to focus on candidate engagement.