Case Study: University of Missouri Health Care modernizes recruiting and streamlines Phenom implementation with Phenom

University of Missouri Health Care implements Phenom with 9 in-person training sessions

University of Missouri Health Care faced the challenge of modernizing its recruiting operations with an aging and complex HR tech stack that included separate ATS and HCM systems. To address this, the organization chose to implement the Phenom platform, seeking to leverage its Applied AI and experience-first approach to improve talent acquisition for its more than 8,000 employees and 400 open roles.

The solution from Phenom involved a carefully structured implementation team, including new dedicated roles for system administration and development. This team established clear processes for collaboration, internal training, and a triage system for support tickets before engaging Phenom's Global Customer Care. As a result, the university achieved a more efficient and collaborative partnership with the vendor, leading to quicker turnaround times for resolving technical challenges and a clearer understanding of deliverables and testing requirements.

University of Missouri Health Care