Case Study: University of Maryland Medical System streamlines healthcare onboarding with Phenom

University of Maryland Medical System streamlines onboarding across 10 hospitals with Phenom

The University of Maryland Medical System (UMMS) faced significant challenges in streamlining its onboarding process for hundreds of new hires each month. After bringing talent acquisition in-house, UMMS was using four to five disconnected systems, leading to manual tracking, compliance risks, and a poor experience for new employees. They partnered with vendor Phenom to implement Phenom Onboarding, seeking a unified and personal experience.

Phenom provided a single, real-time workflow that consolidated all onboarding touchpoints, replacing the multiple platforms and manual spreadsheets. This solution gave stakeholders clear visibility into each new hire's status and automated key processes. As a result, UMMS gained immediate insights, reduced bottlenecks, and saved significant time. Phenom's implementation helped lay a foundation for a more efficient and human-centric onboarding experience across the entire health system.

University of Maryland Medical System (UMMS)