Case Study: United Airlines saves 200 recruiter hours a month with Phenom hiring automation

United Airlines saves 200 recruiter hours a month with Phenom

United Airlines, a major global airline with 113,000 employees, faced significant high-volume hiring challenges. Their strong brand attracted a flood of applicants, including many who were unqualified or repeat applicants, which strained their recruiting team. They also struggled with inconsistent hiring processes across multiple airport locations and the fact that many frontline candidates did not have resumes. Phenom helped address these issues.

United Airlines implemented Phenom's Hiring Automation, which used upfront knockout questions to screen out ineligible candidates before they began a full application. This solution, piloted for ramp agents and later expanded to other roles, saved their recruiting team an average of 200 hours per month by automatically knocking out 20% of unqualified applicants. The improved process also significantly enhanced the candidate experience by respecting applicants' time.

United Airlines