Case Study: United Airlines achieves automated interview scheduling at scale with Phenom

United Airlines boosts automated interview scheduling 107% with Phenom

United Airlines, a major airline with over 110,000 employees, faced significant challenges in managing high-volume interview scheduling for flight attendant roles. With 30 interviewers each having unique availability and no shared system, the process relied on manual coordination, separate tools, and complex spreadsheets, pulling recruiters between systems. Partnering with vendor Phenom, United sought to implement Phenom Automated Interview Scheduling to consolidate the process and achieve a single view of their hiring workflow.

By working with Phenom to co-build a tailored solution, United Airlines integrated automated scheduling that synced with interviewer calendars and triggered invitations directly from the candidate's status. This implementation led to a 107% increase in automated scheduling usage and consolidated 100% of flight attendant recruiter interviews into Phenom. The results were transformative, reducing scheduling time to less than a day and saving over 5,000 recruiter hours annually, allowing the team to focus on more strategic work.

United Airlines