Case Study: Truist builds ethical AI hiring efficiency with Phenom

Truist schedules 22,000 interviews in an hour with Phenom

Truist, a major financial institution, faced challenges in adopting AI for talent acquisition due to the stringent governance, risk, and compliance requirements inherent to its industry. Early friction with internal risk and legal teams, who had limited exposure to TA technology, threatened to slow down their initiatives. To address this, Truist partnered with vendor Phenom, initially piloting their Automated Interview Scheduling tool.

Phenom's solution, implemented through a carefully governed pilot, successfully automated Truist's manual scheduling process. The results were significant; over 15 months, the system sent 40,000 interview requests with a 70%+ acceptance rate and scheduled 22,000 interviews within the first hour. This saved considerable time, built trust with compliance partners, and accelerated future AI approvals. Phenom's provision of thorough documentation for its AI tools, like the Phenom Fit Score, was crucial for meeting internal governance frameworks.

Truist