Case Study: Truist cuts interview scheduling from days to hours with Phenom

Truist cuts interview scheduling from 2 business days to 7.5 hours with Phenom

Truist, a top 10 U.S. commercial bank, faced a significant challenge with its manual interview scheduling process, which took an average of two business days per interview. This delay slowed their entire hiring velocity. To address this, Truist partnered with vendor Phenom to implement its Automated Interview Scheduling solution, aiming to meet candidates with a faster, self-service system.

By implementing Phenom's solution with governance baked in from the start, Truist automated its scheduling. The results were substantial, shrinking the average scheduling time from two business days to just 7.5 calendar hours. Phenom's system has processed over 40,000 interview requests, with 78% of candidates now booking within a single hour, greatly accelerating the bank's time-to-hire.

Truist