Case Study: Fortune 500 Company achieves 37% internal hires and higher retention with Phenom Talent Marketplace

The ROI on This Fortune 500 Company’s Skills-Forward, Employee-First Business Model

Fortune 500 Company, a global employer with more than 70,000 employees across 30+ countries, discovered employees were more likely to find new roles outside the business than inside, creating frustration and retention risk. Already using Phenom tools for external recruiting (Career Site, CRM, Campaigns), the talent team needed a skills-forward, employee-first solution to make internal opportunities, career paths, and development easier to find and pursue.

Phenom implemented its Talent Marketplace (branded as the “Career Portal”), Career Pathing, and integrations with the company’s HCM and learning platform to centralize skills data, personalized role recommendations, and development plans in a single CRM. The result: 1,500+ career paths built in under 10 months, 60% of employees creating profiles, 10,500+ active monthly users, 37% of hires from internal moves, 10% of hires attributed to AI recommendations, 117 referrals/day and ~43,000 unique skills captured—driving higher-quality applicants, increased retention, and more productive talent teams.