Case Study: Sweetwater scales peak-season hiring efficiency with Phenom Hire

Sweetwater boosts completed applications 82% with Phenom

The customer, Sweetwater Sound, a major online retailer of musical instruments, faced the challenge of scaling its peak-season hiring process. With a lean team of only four recruiters, they needed to hire over 350 distribution center workers in under two months. Their legacy system lacked automation and metrics, causing slow manual processes and a time-to-fill of over three weeks for hourly roles. The vendor Phenom provided its Hire platform to address these inefficiencies.

Phenom's solution replaced Sweetwater's fragmented tools with an end-to-end automated system. This included automated interview scheduling, offer management, and a new strategy to source candidates from their existing CRM. As a result, Phenom helped Sweetwater achieve an 82% increase in completed applications, a 98% reduction in interview scheduling time, and a 90% time savings on generating offers. The automation made high-volume hiring operationally feasible for their small team.

Sweetwater