Case Study: Sutter Health improves candidate experience and boosts application conversion with Phenom

Sutter Health boosts application conversion by 40% with Phenom

Sutter Health, a major healthcare organization serving Northern and Central California, faced significant challenges in its hiring process. With 70,000 applicants per month, its recruiters couldn't provide meaningful touchpoints to every candidate. This led to negative public perception about AI's role in hiring and created a strain on both candidate experience and employer brand. To address this, Sutter Health partnered with the vendor Phenom.

Using Phenom's Hosted Apply, X+ Screening, and Talent Companion solutions, Sutter Health streamlined its application process and improved candidate communication. The results were substantial, including a 40% higher application conversion rate after switching to Hosted Apply. Phenom's tools provided clearer candidate momentum and gave recruiters more actionable data, allowing them to focus their efforts more effectively and move from estimated to actual ROI figures for recruitment marketing spend.

Sutter Health