Case Study: SSM Health speeds hiring and automates intake with Phenom Intake Agent

SSM Health automates intake conversations 66% with Phenom

SSM Health, a Catholic nonprofit health system with over 40,000 employees, faced a strained and inconsistent hiring manager intake process. This was exacerbated by remote work and recruiters supporting an average of 60 managers each, making it difficult to capture crucial role nuances not found in their ATS. To address this, they partnered with Phenom to implement the Phenom Intake Agent.

The AI-powered Phenom Intake Agent automated the intake conversation, guiding hiring managers through a structured process to capture specific role requirements. This solution delivered significant results, including a 66% intake completion rate, a 25%+ faster time to publish open roles, and a 15% shorter time to fill, all within the first month of rollout.

SSM Health