Case Study: Sonesta International Hotels doubles candidate pools with Phenom

Sonesta International Hotels doubles talent pools in 6 months with Phenom

Sonesta International Hotels, a major hospitality company, faced a significant talent acquisition challenge after rapid acquisitions doubled its footprint to 1,100 properties overnight. Their distributed hiring model became overwhelmed with manual processes, leading to inefficient hiring, high turnover costs, and difficulty competing for talent in a tight labor market. To address this, they partnered with the vendor Phenom to implement its AI-powered recruitment platform.

Phenom provided a solution featuring AI-powered candidate matching, automated communication, and interview scheduling. This implementation dramatically improved Sonesta's hiring efficiency and effectiveness. Key results included a 160% increase in career site traffic, the generation of 85,000 unique candidate leads, and the scheduling of 4,000 interviews which saved an estimated 1,000 hours of manpower. Furthermore, Phenom helped Sonesta double its talent pools for critical roles within six months.

Sonesta International Hotels