Case Study: Sleep Number improves hiring speed and candidate quality with Phenom

Sleep Number cuts time to hire by 20% with Phenom

Sleep Number, a smart sleep and wellness company, faced a challenge with candidate quality mismatch despite a surge in applicants. Their traditional hiring process, which lacked a focus on specific skills, was struggling to identify the right candidates for their high-volume sales roles, especially during a period of leadership overhaul. To address this, they partnered with vendor Phenom to implement a skills-based hiring system using the Phenom Talent CRM and AI Fit Score.

The solution involved extensive research to build candidate personas and revamp their career site with targeted content. Phenom's platform enabled AI skills-based matching, dynamic talent pipelines, and automated engagement. This resulted in a 20% reduction in time to hire, a 22% reduction in cost per hire, and a 60%+ decrease in post-offer drop-off rates. Phenom's tools also provided a 379% increase in page views for critical jobs and significantly grew their talent community and CRM database.

Sleep Number