Case Study: Royal Bank of Canada streamlines end-to-end hiring with Phenom and Workday

Royal Bank of Canada streamlines 23,000 requisitions with Phenom

The Royal Bank of Canada (RBC) faced a significant challenge in ensuring a seamless data flow and efficient recruiter workflow after migrating to Workday as its ATS and HCM system. As a long-time Phenom customer, RBC needed to re-integrate the Phenom platform, including its Career Site and Hosted Apply services, to maintain the exceptional candidate experience and AI innovation its team required while avoiding hiring delays caused by system gaps.

Phenom implemented a deep, bidirectional integration with Workday across seven core workflows, including an hourly job pull into the Talent CRM and a near real-time hiring status sync. This stable data foundation allowed RBC's 150+ recruiters to work seamlessly across both systems and positioned the bank to deploy advanced Phenom AI capabilities. The solution successfully supports the hiring of approximately 22,000 people annually, with specific configurations solving for bilingual postings and ensuring no delays in sending offer letters.

Royal Bank of Canada