Case Study: Royal Bank of Canada builds AI-ready HRIT capabilities with Phenom

Royal Bank of Canada builds AI-ready HRIT processes with Phenom in 2 years

The Royal Bank of Canada (RBC) partnered with Phenom to adapt its HRIT function for the AI era, where the skills required had rapidly evolved beyond system configuration to include AI governance and business transformation. The challenge was to move HRIT professionals up the value chain, shifting their focus from manual tasks to strategic skills like data fluency, AI architecture, and change leadership to build a more capable and future-proof team.

The solution involved leveraging Phenom's AI-powered talent acquisition platform, including tools like the Phenom Voice Screening Agent, to automate manual processes. This allowed RBC's HRIT team to focus on higher-value work such as capability mapping, knowledge management, and continuous calibration of AI systems. As a result, Phenom helped RBC build a strong internal team that owns its architecture, improves the quality of candidates for hiring managers, and establishes robust AI governance where humans own the final decision.

Royal Bank of Canada (rbc)