Case Study: North Highland achieves consistent global administrative hiring with Phenom Candidate Concierge Agent

North Highland pilots Phenom Candidate Concierge Agent across 50+ countries for consistent hiring

North Highland, a global consulting firm, faced challenges in high-volume administrative hiring across over 50 countries. Inconsistent answers about roles from recruiters and hiring managers were causing candidate drop-off and inefficiency. They partnered with vendor Phenom to pilot the Phenom Candidate Concierge Agent, an AI solution designed to provide a consistent and reliable source of information for candidates.

The solution was an agentic AI experience that used natural language input, context-aware logic, and a centralized knowledge base to guide candidates. While post-launch performance data was still accumulating, the pilot provided valuable lessons on stakeholder alignment and iterative design. Phenom's tool was implemented to improve key recruitment funnel metrics, with a roadmap to expand its capabilities and scale the model to other high-volume functions within the firm.

North Highland