Case Study: Kuehne+Nagel improves internal mobility and employee experience with Phenom AI

Kuehne+Nagel boosts internal mobility for 82,000 employees with Phenom

Kuehne+Nagel, a global logistics company with 82,000 employees, sought to improve its employee experience by creating better career pathways and transforming its internal careers page from a standard job search portal. Partnering with vendor Phenom, the company aimed to leverage AI to empower employees to self-direct their careers and increase internal mobility.

Phenom implemented an AI-driven internal talent mobility platform to provide personalized job recommendations and educational content. Key steps included enriching employee profiles with skills and preferences and using continuous feedback to train the AI. As a result, Kuehne+Nagel is tracking key metrics like internal hire rates and application numbers to measure the program's success in increasing internal mobility, with the team optimistic about future benefits like reducing recruiter bias.

Kuehne+Nagel