Case Study: Kohl’s Streamlines Retail Hiring and Saves Recruiter Hours with Phenom

Kohl’s saves 3,600+ recruiter hours with Phenom

Kohl's, a major retailer, faced challenges with a fragmented talent acquisition tech stack that burdened recruiters with administrative tasks like scheduling and coordinating interviews. This prevented them from focusing on strategic, high-value work. To address this, Kohl's partnered with vendor Phenom to consolidate their tools and leverage applied AI and automation.

By implementing the Phenom Talent CRM, Phenom Automated Interview Scheduling, and Phenom X+ Source, Kohl's created a unified system that streamlined their hiring process. The results were significant: Phenom helped Kohl's save over 3,600 recruiter hours, add 800,000 new candidate profiles in a single year, and achieve high engagement rates with targeted campaigns, fundamentally shifting their recruiters to more strategic work.

Kohl’s