Case Study: KinderCare keeps thousands of centers staffed and open with Phenom High-Volume Hiring

KinderCare cuts applications to 2.5 minutes and boosts completed applications 96% with Phenom

The customer KinderCare, a global early education provider, faced significant staffing challenges across its more than 1,000 centers. A lack of certified professionals was forcing some locations to close, leading to customer attrition and costing the company over $1 million per week. To address this, they turned to the vendor Phenom and implemented its High-Volume Hiring service.

Phenom's solution, which included Video Assessments, AI Scheduling, and a Chatbot, automated candidate screening and streamlined the hiring workflow. This allowed candidates to complete applications in just 2.5 minutes and significantly reduced recruiter intervention. As a result, KinderCare saw a 96% increase in completed applications and a 93% increase in chatbot-generated leads, enabling them to efficiently staff their centers and keep classrooms open.

KinderCare