Case Study: Leading Financial Institution achieves talent efficiency and agility with Phenom

How This Financial Leader Gains Talent Ef f iciency and Agility With Critical Data Insights

Leading Financial Institution, a global financial services firm with 68,000+ employees using Workday, faced increasingly competitive hiring and limited visibility into talent metrics and ROI. To modernize the candidate experience and build agility into talent programs, they partnered with Phenom and deployed the Phenom Intelligent Talent Experience platform, including Career Site, CMS, Chatbot, CRM, Campaigns, Talent Analytics, and AI Scheduling.

Phenom’s solution automated and personalized engagement across the talent lifecycle, delivering measurable impact: 88% of interviews are scheduled within 24 hours (47% within 1 hour), recruiters saved 975 hours (≈30 minutes per interview), candidate profiles in the CRM grew 34%, early-career leads doubled with apply conversions above 90%, the chatbot captured millions of interactions and 98,000 leads (driving 82% of leads and 27% of job views in one 30-day window), and career site visits rose 100% YoY to ~6.5M—while Talent Analytics enabled clearer ROI and reduced cost and time per hire. Phenom’s platform has given the institution greater efficiency, agility, and data-driven hiring.