Case Study: Thermo Fisher Scientific speeds up interview scheduling with Phenom AI-Scheduling

How Thermo Fisher Scientific Is Booking Interviews Faster with Automation

Thermo Fisher Scientific, a global leader in serving science, faced significant hiring challenges due to an unprecedented volume of requisitions and a tight labor market. Their talent acquisition team, led by Sr. Director Amy Ritter, needed to cut through the time-consuming, manual process of interview scheduling to improve candidate experience and recruiter productivity. To address this, they turned to their existing vendor, Phenom, to implement its AI-Scheduling tool.

Phenom's solution, an AI-powered scheduling assistant named "Ruby," was integrated directly into their CRM and Microsoft Office 365. This automation allowed candidates to self-schedule interviews based on real-time interviewer availability, eliminating administrative back-and-forth. The results were significant; within the first month, Phenom's tool scheduled 78% of all interviews, cut a full day off the interview scheduling process, and improved their 24-hour response rate to interview requests from 95% to 98%.

Thermo Fisher Scientific

Amy Ritter

Sr. Director of Talent Acquisition Operations