Case Study: Major U.S. Healthcare Company meets chronic staffing demands with Phenom

How Personalized AI-led Processes Helped a Major U.S. Healthcare Company Meet Chronic Staffing Demands

Major U.S. Healthcare Company, a 49,000-employee healthcare system using Taleo, faced chronic staffing shortages and a poor candidate experience caused by multiple career sites, a lengthy application flow, manual site updates, inefficient outreach and scheduling, and limited analytics. They engaged Phenom and its Intelligent Talent Experience platform to modernize recruiting, sourcing, and internal mobility.

Phenom consolidated career sites, deployed Career Site/CMS, Chatbot, Video Hub, Talent CRM, AI Scheduling, SMS, High-Volume Hiring, Talent Marketplace, and Referrals to streamline apply flows, automate outreach and scheduling, and enable data-driven decisions. With Phenom, career site leads rose 4x, apply clicks nearly doubled (468,659 to 857,259), time to schedule dropped from seven days to 24 hours (an ~86% decrease), referrals grew to the #2 source of hire, 500,000+ routine interactions were handled by the chatbot, and the team saved thousands in external sourcing costs.