Case Study: Kuehne+Nagel achieves 2x higher internal hire conversion and 20% faster time-to-fill with Phenom

How Kuehne+Nagel leveraged Phenom to build a scalable, effective internal sourcing strategy

Kuehne+Nagel, the Switzerland-based logistics leader with ~78,000 employees across 100+ countries, faced low visibility into internal job opportunities and limited internal mobility despite a strong external candidate experience. To tackle this, Kuehne+Nagel partnered with Phenom and its Talent Experience Management (TXM) platform—leveraging Phenom Employee Experience—to make career pathways more transparent and empower employees to own their development.

With Phenom, Kuehne+Nagel launched the Phenom Talent Marketplace, “Career Explorer,” which pre-populates profiles, delivers personalized job and learning recommendations, and gives recruiters insights for proactive internal sourcing. The Phenom solution reduced time-to-fill for internal requisitions by 20% in 2.5 months, produced a 13% conversion rate for Career Explorer hires and a 22% conversion rate for internal candidates overall (about 2x prior), and achieved 74% employee satisfaction while strengthening internal pipelines and retention.

Kuehne+Nagel

Sandra Aasma

Global HR Systems Manager