Case Study: ChenMed builds a 500K+ candidate database and hires faster, better with Phenom

How ChenMed is Building the Best Candidate Database in Value-based Healthcare

ChenMed, a physician‑led, value‑based primary care provider serving moderate‑to‑low‑income seniors with over 100 centers, faced critical talent challenges during hypergrowth: a thin candidate pipeline in key markets, a poor candidate and internal applicant experience, and time‑consuming manual TA processes. To tackle this, ChenMed selected Phenom’s Intelligent Talent Experience platform — including Phenom CRM, AI Discovery, Talent Marketplace, Referrals and Chatbot — to build and engage a stronger talent community and automate recruiting workflows.

With Phenom, ChenMed grew its candidate database to over 500,000 profiles and saw measurable gains: overall applies up 25%, one marketing campaign drove a 5% apply rate (vs. a typical 1–3%), internal career site time rose 21% with 76% of employees who view a job applying, employee referrals increased 85% YoY, reduced time‑to‑fill, and turnover stabilized. Phenom’s automation and analytics freed recruiters for higher‑impact work and helped ChenMed surface internal talent and hire faster, improving both quality and retention.

ChenMed

Christin Davis

Managing Director of HR Operations and Technology