Case Study: Leading North American Financial Institution achieves faster hiring and higher candidate engagement with Phenom

How A Leading North American Financial Institution’s Tech-Savvy Talent Experience Resonates with Candidates and Recruiters

Leading North American Financial Institution, a major bank with 40,000+ employees using Workday, faced a talent experience that didn’t match its digital-first brand and needed to centralize candidate data and modernize recruiter tools. They selected Phenom and implemented the Phenom Intelligent Talent Experience platform—deploying a Phenom Career Site, Talent CRM, Fit Score, One‑Way (video) Interviews, and Events—to create a tech-forward, AI-driven candidate and recruiter experience.

Phenom’s solution centralized and automated sourcing, screening, event management, and AI fit‑scoring, improving recruiter productivity and candidate engagement: an 85% application completion rate, 3,300+ quarterly one‑way interviews across 336 jobs, 10,600+ unique leads in one quarter (enabling roughly 13 quality hires per each of their 800+ branches), and 71,000 profiles added to a 1.1M CRM in one quarter—delivering decreased time to hire, a larger talent pipeline, and higher passive‑talent engagement with Phenom.