Case Study: Global Life Sciences Organization achieves faster, fairer hiring with Phenom Interview Intelligence

Global Life Sciences Organization saves 3,600 hours with Phenom Interview Intelligence

A global life sciences organization faced significant challenges in scaling its high-volume hiring process, which involved up to 20,000 hires annually across more than 60 countries. Its interviewers were burdened with real-time note-taking, which degraded the quality of candidate assessments and led to ambiguous debriefs. This uncertainty often resulted in unnecessary repeat interviews, creating scheduling backlogs and extending time-to-fill. To address these inefficiencies, the organization partnered with Phenom to implement its Interview Intelligence solution.

Phenom's solution provided an AI assistant to record interviews, generate live transcripts, and produce structured summaries for debriefing. This allowed interviewers to be more present and focused, while a privacy-first governance model ensured compliance and built trust. As a result, the organization saved over 3,600 hours in interview coordination, achieved an 80% interview recording rate, and saw candidate opt-out rates of less than 3% month-over-month. The shared record of interviews reduced ambiguity, leading to faster, more confident hiring decisions and a significant decrease in repeat interviews.