Case Study: Giant Eagle boosts warehouse hiring show rates with Phenom Recruitment Events

Giant Eagle boosts interview show rates 15% with Phenom

Giant Eagle, a family-owned grocery chain with over 200 locations and six warehouses, faced significant logistical challenges in its high-volume warehouse hiring. Their previous manual scheduling process and a flawed legacy tool led to low interview show rates, administrative overload for recruiters, and disruptions to warehouse operations. To solve this, Giant Eagle partnered with vendor Phenom to implement its Recruitment Events automation service.

By implementing Phenom Recruitment Events, Giant Eagle automated candidate communications with facility-specific details and reminders, controlled event capacity, and provided a branded self-service scheduling experience. The results were immediate and substantial: a 15% increase in interview show rates, an 18% faster time to hire, and 20 hours of administrative work returned to recruiters each week. Phenom's solution provided the scalability and predictability needed for Giant Eagle's retail hiring, forming a foundation they are now expanding to their supermarket recruitment.

Giant Eagle