Case Study: Genpact achieves faster, automated onboarding with Phenom Onboarding

Genpact cuts onboarding clearance time by 60% with Phenom

Genpact, a global tech leader with 140,000 employees, faced a crisis of complexity in its onboarding process. Manually coordinating 40,000-50,000 annual hires across numerous client-specific requirements and disconnected systems created significant delays and frustration for new employees. This manual chaos, which even impacted their Chief Information Transformation Officer personally, resulted in productivity and revenue losses. To solve this, Genpact partnered with vendor Phenom to implement its automated onboarding solution, Phenom Onboarding.

The solution involved a complete transformation and simplification of the onboarding process, driven by close collaboration between Genpact and Phenom. The implemented system automated workflows, provided multi-language support, and personalized the experience for each new hire. The results were substantial: a 60% reduction in background verification timelines and a 50% reduction in the time from offer acceptance to joining. This drastically improved the employee experience and significantly decreased candidate drop-outs, turning their onboarding process into a competitive advantage and award-winning success for Genpact.

Genpact