Case Study: Franciscan Health saves $101.6M in staffing costs with Phenom

Franciscan Health saves $101.6M in staffing costs with Phenom

Franciscan Health faced a major challenge with its hiring process, spending $131 million on outside agency labor in 2020. A broken vendor integration and a dysfunctional career site prevented candidates from applying, leaving the talent acquisition team overwhelmed with 3,000 open positions. To address this, they partnered with vendor Phenom to rebuild their recruiting foundation.

Phenom provided a new career site, a talent CRM, and an improved application process. Key solutions included Phenom Intelligent Sourcing and a bidirectional Workday integration. The results were significant: Franciscan Health saved $101.6 million in agency costs, increased applications by 37%, and sourced 25,600 clinical leads. Candidate experience also greatly improved, with their Net Promoter Score rising from 64 to 83.

Franciscan Health